The Bank was facing unprecedented growth in staff, branches and customers and was keen on driving operational efficiency and improving customer service. To handle the increased capacity the bank wanted a future proof robust infrastructure that allow the bank to connect its staff and customers to its business applications.
Challenges
- Enable fast and reliable access to the banking applications by staff and customers in the face of increased growth.
- Build highly available datacentre infrastructure
- Improve data security and analyze security threats
- High communication costs between branches
- Deploy a contact centre solution that would reach customers through different communication channels i.e. email, calls, online chat and sms.
Solutions
- Design, Implementation and support services for the required infrastructure
- Tiered network design
- Highly available user access Local Area Network – 1Gbps desktop speeds and 10 Gbps uplink speed
- High speed 10/40 Gbps core layer
- Unified Fabric datacentre distribution and access
- Multi-tiered internet, partners and WAN security edge.
- Identity security services.
- Redundant WAN edge
- Unified communication solution
- Unified contact centre solution.
- Datacentre application services.
Outcome
- High business applications availability
- Reduction in communication costs
- Better customer satisfaction through a range of customer support channels
- Business agility
- Quick decision making through the power of video collaboration
